Terms of Sericve / Privacy Policy

Overview

Online Store Terms

You agree not to use our products for any illegal or unauthorized purpose. You must not transmit any worms, viruses, or destructive code. A breach of any of these terms will result in immediate termination of your services.

Products and Pricing

All products are subject to availability. We reserve the right to limit quantities of any products, change product prices at any time without notice, and discontinue products at any time. We make every effort to display product colors and images as accurately as possible, but we cannot guarantee that your screen displays colors accurately.

Orders and Payments

We reserve the right to refuse or cancel any order at our discretion. If we make a change to or cancel an order, we may attempt to notify you using the email provided at checkout. You agree to provide current, complete, and accurate purchase information for all transactions.

Shipping and Delivery

All items are shipped from Tokyo, Japan. Delivery times are estimates and may vary due to shipping carriers, customs, or other external factors. We are not responsible for delays, customs fees, or import duties.

Returns and Refunds

All sales are final. We only offer refunds or replacements in the case of damaged items, incorrect items, verified shipping issues, or orders that cannot be fulfilled due to shipping restrictions.

Intellectual Property

All artwork, designs, and content on this website are the property of BAKENEKO and may not be reproduced, distributed, or used without prior written permission.

Limitation of Liability

We are not liable for any damages resulting from the use or inability to use our products or services. This includes indirect, incidental, or consequential damages.

Changes to Terms

We reserve the right to update or change these Terms of Service at any time. It is your responsibility to review this page periodically.

Overview

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

Information We Collect

When you make a purchase, we may collect your name, billing and shipping address, payment information (processed securely via third-party providers such as Stripe), email address, and phone number if provided. We may also collect device information such as your browser, IP address, time zone, and website usage data.

How We Use Your Information

We use your information to process and fulfill orders, communicate with you, screen for fraud or risk, improve our website and services, and send marketing emails only if you have opted in.

Sharing Your Information

We share your information with trusted third parties only when necessary, including payment processors such as Stripe, shipping carriers, and website platform providers such as Wix. We do not sell your personal information.

Data Retention

We retain your order information for our records unless and until you request that we delete it.

Your Rights

Depending on your location, you may have the right to access your personal data, request correction or deletion, and withdraw consent to data processing. To exercise these rights, please contact us.

We use cookies to improve your browsing experience and analyze site traffic. You can disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

All payments are processed securely through trusted third-party payment providers.